Terms of Service

1. Acceptance of Terms

By accessing or using Resolvaio (“Service”), owned and operated by Nikola Innovations Limited, at resolvaio.com and app.resolvaio.com, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. We may update these Terms at any time by posting a revised version. Your continued use after changes constitutes acceptance.

2. Service Description

Resolvaio is a writing assistance tool that helps United States consumers draft demand letters for security deposit disputes and cancellation email sequences for unwanted subscriptions. The Service uses artificial intelligence to generate documents grounded in jurisdiction-specific consumer protection statutes.

Resolvaio is not a law firm and does not provide legal advice. Use of the Service does not create an attorney-client relationship. Generated documents are starting points that you should review carefully and may wish to have reviewed by a licensed attorney before sending. We do not evaluate whether you have a valid claim, predict outcomes, or guarantee results.

3. Eligibility

You must be at least 18 years old and a legal resident of the United States to use the Service. By using the Service, you represent and warrant that you meet these requirements.

4. Account Registration

You must create an account to use certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@resolvaio.com if you suspect unauthorized access.

5. Pricing and Payment

• Subscription Cancellation Emails: Free. No payment required.
• Single Deposit Demand Letter: $49 one-time payment.
• Unlimited Plan: $15/month or $129/year, providing unlimited deposit case generation.

All payments are processed by our third-party payment processor and merchant of record, Polar. By purchasing, you agree to Polar’s Terms of Service. Prices are in USD and may be subject to applicable taxes. Resolvaio does not store your credit card information.

6. Refund Policy

We want you to be satisfied with the Service. Refunds are handled as follows:

• Before letter generation: If you have paid but have not yet generated your demand letter, you may request a full refund within 7 days of purchase.
• After letter generation: Once your demand letter has been generated and delivered to you, the service is considered rendered. Refunds after generation are available only if the Service produced a materially defective output (e.g., wrong jurisdiction, system error preventing delivery, or incorrect statutory citations). “I changed my mind” is not grounds for a refund after delivery.
• Unsupported jurisdiction: If your jurisdiction is not supported, you will be refunded automatically.
• Subscriptions: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial billing periods.
• Limit: One refund per account. Accounts with a pattern of refund requests may be suspended.

To request a refund, email support@resolvaio.com with your transaction ID.

7. Acceptable Use

You agree not to use the Service to:

• Submit false, fraudulent, or misleading information
• Generate letters based on fabricated disputes or forged documents
• Harass, threaten, or intimidate any individual or entity
• Attempt to gain unauthorized access to the Service or other users’ accounts
• Use automated scripts, bots, or scrapers to access the Service
• Resell, redistribute, or commercially exploit generated content on behalf of third parties
• Circumvent usage limits, rate limits, or abuse safeguards
• Use the Service for any purpose that violates applicable law

We reserve the right to suspend or terminate accounts that violate these rules. See our full Acceptable Use Policy for details.

8. Your Content and Intellectual Property

Your content: You retain ownership of all documents, information, and materials you upload to the Service. By uploading content, you grant Resolvaio a limited, non-exclusive license to process that content solely to provide the Service to you.

Generated documents: You own the demand letters, email sequences, and filing packets generated for you through the Service. You are free to use, modify, and send them as you see fit. Resolvaio retains no ownership claim over generated documents.

Resolvaio IP: The Service, including its design, code, knowledge base, and underlying technology, is owned by Resolvaio and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, branding, or proprietary technology.

9. Evidence Authenticity and Accuracy

You represent and warrant that all documents, information, and evidence you provide to the Service are genuine, accurate, and not forged, altered, or misleading. The Service does not independently verify the authenticity of uploaded materials. You are solely responsible for the truthfulness of all information you provide and for any consequences of submitting false or misleading materials.

10. AI-Generated Content

The Service uses artificial intelligence (including OpenAI models) to generate documents. AI-generated content may contain errors, omissions, or inaccuracies despite our citation validation process. You are responsible for reviewing all generated content before use. See our full AI-Generated Content Disclosure for details.

11. Electronic Communications Consent

By creating an account, you consent to receive electronic communications from Resolvaio, including transactional emails (account confirmations, generated documents, deadline reminders) and service-related notices. We do not send marketing emails. You may delete your account at any time to stop receiving communications.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

Without limiting the foregoing, Resolvaio does not warrant that:

• Generated documents will achieve any particular outcome
• Statutory citations are current or applicable to your specific situation
• The Service will be uninterrupted, error-free, or secure
• The counterparty will respond to or comply with your letter

13. Limitation of Liability

To the maximum extent permitted by law, Resolvaio, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

In no event shall Resolvaio’s total aggregate liability exceed the amount you paid to Resolvaio in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Resolvaio and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) the content or accuracy of information you provide; or (e) your sending of any generated documents.

15. Dispute Resolution and Arbitration

Informal Resolution: Before filing any formal proceeding, you agree to contact us at support@resolvaio.com and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: Any dispute not resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall be conducted in English.

Class Action Waiver: You agree that disputes will be resolved on an individual basis. You waive any right to participate in a class action, collective action, or representative proceeding.

Small Claims Exception: Either party may bring an individual action in small claims court if the claim qualifies.

16. Copyright and DMCA

If you believe that content on the Service infringes your copyright, please send a DMCA takedown notice to support@resolvaio.com including: (a) identification of the copyrighted work; (b) identification of the infringing material and its location; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner.

17. Termination

You may delete your account at any time through your account settings or by emailing support@resolvaio.com. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or abuse the Service. Sections 8, 9, 12, 13, 14, and 15 survive termination.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, and Cookie Policy, constitute the entire agreement between you and Resolvaio regarding the Service.

21. Contact

Questions about these Terms? Email us at support@resolvaio.com.